Can I Pickup My Mail?
Local clients can schedule a local pickup at any of our locations. Scheduling a local pickup is easy. Just login to your account and select the items you wish to pick up and click “Local Pickup.” On the next page…
Category The Service
What is a Mail Recipient?
Mail recipients are individuals (e.g., family members, business associates, etc.) that can receive mail addressed to your suite number.
Where is my mail processed? Do you Ship it to Another Location?
All of our address locations are full-service locations: We receive your mail and scan it in on the same day (business day); we do not ship your mail to another location to have it processed. All of our locations are…
How does your check deposit service work?
The free check deposit processing service allows you to mail checks to the bank of your choice. Most major banks allow you to deposit checks through the mail. They usually have a special address that they designate as a check…
Can I Change Plans?
Yes! You may change your plan at any time. Whether you’re switching from a Plan 30 plan to a Plan 300 or a Plan 600 to a Plan 50. Call us, and we’ll help you through the process: (844) 888-6364,…
Will I Be Notified If Mail or Packages Are Added To My Inbox?
Yes, you will receive an email with a link to the scanned envelope or package when a new item has been added to your inbox. If you have installed the iPhone or Android app, you will receive a notification on…
Will PhysicalAddress.com Open my Packages?
No, we will not open packages unless you ask us to do so; however, we will provide you with a picture of the outside of the box.
Will you Open and Scan my Mail Automatically?
No, we will not open your mail unless you ask us to do so. When we receive a mail item for your suite #, we only scan the outside of the item: envelope, postcard, magazine or package. We only open a…
What If I Need A Hard Copy Of My Mail?
If you need a hard copy, you can request a content scan of the mail and then print it or you can forward the original mail item to an address of your choosing. Shipping fees will apply.
What is the Multi-User Admin?
The Multi-User Admin allows an admin to create multiple profiles with varying degrees of access to a PhysicalAddress.com account. For example, you could give a sales team access to a folder containing mail for the sales department, but restrict them…